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Contact Us 
We’d love to hear from you.

   
Feel free to call us, or use the form below for direct inquiries.

Allegion Canada

1076 Lakeshore Road East

Mississauga, ON L5E 1E4

 

Hours of operation: Monday to Friday, 8:00 am EST - 5:30 pm EST

 

 

Contact Information

 

Customer Service / Order Management / Technical Services

Phone: 1-800-900-4734  

Fax: 1-800-209-4734  

TTY: 1-866-620-4011

Email: canada.customerservice@allegion.com

 

 

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To process a warranty claim for a Schlage Residential product, please send the following
:

 

  1. Pictures of the front and back of defective lock. Please also include programming sticker if it is an electronic lock. See where to find programming sticker here.
  2. Mailing address: Must be a physical address and NOT P.O. box.
  3. Telephone number.
  4. Brief description of the issue, including approximate age of the lock.
  5. Send to canada.customerservice@allegion.com (Canada)
Contact us

To contact us by email on a Residential product, please provide the following:

 

 

Please provide Product description to proceed

 

To help expedite your inquiry please provide pictures of the inside, outside, and door edge showing the lock.  Please also include programming sticker if it is an electronic lock.  See where to find programming sticker here.

 

Attachment*

     .jpg, .jpeg, .bmp, .png, .mp4, .avi, .3pg files only

 

      size: up to 15 MB

 

 

Contact information

 

 

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