Contact Us 
We’d love to hear from you.

Feel free to call us, or use the form below for direct inquiries.

Allegion Canada

1076 Lakeshore Road East

Mississauga, ON L5E 1E4

Hours of operation: Monday to Friday, 8:00 am EST - 5:30 pm EST

Contact Information

Customer Service / Order Management / Technical Services

Phone: 1-800-900-4734  

Fax: 1-800-209-4734  

TTY: 1-866-620-4011


To process a warranty claim for a Schlage Residential product, please send the following:


  1. Pictures of the front and back of defective lock. Please also include programming sticker if it is an electronic lock. See where to find programming sticker here.
  2. Mailing address: Must be a physical address and NOT P.O. box.
  3. Telephone number.
  4. Brief description of the issue, including approximate age of the lock.
  5. Send to (Canada)
To contact us by email on a Residential product, please provide the following:


Contact information

Please provide first name to proceed
Please provide lastname to proceed
Please provide email address to proceed Please provide correct Email
Please provide phone no. to proceed Please provide correct phone number
please provide Address to proceed
please provide City to proceed
please provide Province to proceed
please provide Postal code to proceed
Please provide Product description to proceed

     .jpg, .jpeg, .bmp, .png, .mp4, .avi, .3pg files only

      size: up to 15 MB

To help expedite your inquiry please provide pictures of the inside, outside, and door edge showing the lock.  Please also include programming sticker if it is an electronic lock.  See where to find programming sticker here.

Please confirm the captcha query

By clicking submit, you acknowledge that you have read our Privacy Statement and agree to the Terms of Use.