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Contact Us 
We’d love to hear from you.

Feel free to call us, or use the form below for direct inquiries.

Allegion Canada

1076 Lakeshore Road East

Mississauga, ON L5E 1E4


Hours of operation: Monday to Friday, 8:00 am EST - 5:30 pm EST



Contact Information


Customer Service / Order Management / Technical Services

Phone: 1-800-900-4734  

Fax: 1-800-209-4734  

TTY: 1-866-620-4011





To process a warranty claim for a Schlage Residential product, please send the following


  1. Pictures of the front and back of defective lock. Please also include programming sticker if it is an electronic lock. See where to find programming sticker here.
  2. Mailing address: Must be a physical address and NOT P.O. box.
  3. Telephone number.
  4. Brief description of the issue, including approximate age of the lock.
  5. Send to (Canada)
Contact us

To contact us by email on a Residential product, please provide the following:



Please provide Product description to proceed


To help expedite your inquiry please provide pictures of the inside, outside, and door edge showing the lock.  Please also include programming sticker if it is an electronic lock.  See where to find programming sticker here.



     .jpg, .jpeg, .bmp, .png, .mp4, .avi, .3pg files only


      size: up to 15 MB



Contact information



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