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We’d love to hear from you.

To contact us by email on a Residential product, please provide the following:

 

Contact information

Please provide first name to proceed
Please provide lastname to proceed
Please provide email address to proceed Please provide correct Email
Please provide phone no. to proceed Please provide correct phone number
please provide Address to proceed
please provide City to proceed
please provide Province to proceed
please provide Postal code to proceed
Select product type to proceed
Please provide Product description to proceed
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To help expedite your inquiry please provide pictures of the inside, outside, and door edge showing the lock.  Please also include programming sticker if it is an electronic lock.  See where to find programming sticker here.

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Our availability and other contact information are as follows:

Monday to Friday, 8:00 am EST - 5:30 pm EST

Phone: 1-800-900-4734

Fax: 1-800-209-4734

TTY: 1-866-620-4011

Email: consumerschlage.ca@allegion.com

For our commercial customers, click here to contact us.

To process a warranty claim for a Schlage Residential product, please send the following:

  1. Pictures of the front and back of defective lock. Please also include programming sticker if it is an electronic lock. See where to find programming sticker here.
  2. Mailing address: Must be a physical address and NOT P.O. box.
  3. Telephone number.
  4. Brief description of the issue, including approximate age of the lock.
  5. Send to consumerschlage.ca@allegion.com